All of our walking sticks and most walking stick accessories qualify for VAT exemption for eligible individuals. (exceptions apply) To enjoy this benefit, if it's your first purchase, please complete the VAT exemption question on each product page. Your VAT details will be remembered for your next visit. If you are using a different e mail address to last time, you will need to answer the VAT question again.  Please e mail us on info@neo-walk.com if you have any questions. 

Who qualifies for VAT exemption?

If you’re disabled or have a long-term illness, you will not be charged VAT on products designed or adapted for your own personal or domestic use.

Your disability must meet the following specific criteria outlined by the government

Chronic sickness generally refers to a long-term or recurring health condition that persists for 12 months or more, or is expected to be long-term, and has an ongoing impact on a person’s daily activities, wellbeing, or ability to work. Unlike acute illness, which is short-term and resolves with treatment, chronic sickness is typically ongoing, fluctuating, or managed rather than cured.

Chronic conditions may be physical, neurological, or mental-health related, and symptoms can vary in severity over time. Some people experience periods of stability alongside flare-ups or worsening symptoms.

Examples of chronic sickness include: 

                      

• • Arthritis or rheumatoid arthritis

  • Diabetes

  • Chronic pain conditions (e.g., fibromyalgia)

  • Multiple sclerosis (MS)

  • Chronic fatigue syndrome / ME

  • Asthma or COPD

  • Heart disease

  • Crohn’s disease or ulcerative colitis

  • Epilepsy

  • Blindness

  • Long-term mental health conditions such as recurrent depression or anxiety disorders

  • Long COVID

• You are terminally ill. 
• You are buying something for someone else who qualifies for VAT exemption. 

Please note that unfortunately you won’t qualify if you’re elderly but not disabled, or if your disability is temporary. For more information, please visit  https://www.gov.uk/financial-help-disabled/vat-relief on the HM Revenue and Customs website. 

HMRC Reference: Notice 701/7 (August 2002)

Which law covers this notice?

The VAT Act 1994: Section 30 holds that goods and services specified in Schedule 8 to the Act are zero-rated; and Schedule 8, Group 12 (as amended by SI 1997/2744, SI 2000/805 and 2001/754) specifies the zero-rated goods and services explained in this notice.

How do I claim VAT exemption with Neo Walk?

If it's your first order please answer the VAT question on each product page. Your VAT details will be remembered for your next visit. If you are using a different e mail address to last time, you will need to answer the VAT question again.  Please e mail us on info@neo-walk.com if you have any questions.  By selecting VAT exempt pricing you declare you are eligible in accordance with the HM Revenue and Customs website, for more information please visit https://www.gov.uk/financial-help-disabled/vat-relief